For the past 4 years, I have alongside my wife supported the community with our Accredited Training specialising in Mindfulness, Modern Hypnosis & NLP. I also have extensive experience working with Autism children & Adults as I have an Autism son who is nearly 19 and is loved and supported.
As our company Mindset Mastery NLP has a conformity for NDIS clientele, we are geared up in many ways to offer the support the community has been yearning for a while.
In the meantime, I love working one-on-one with people. It has been my specialty since I was 19. I have experience teaching drums for over 25 years as well, so one-on-one is certainly my jam.
I feel my whole life has been dedicated to the community and looking forward to being of service to you all.
Luke's Qualifications & Experience :
Heidi joined the Mindset Mastery NLP Team in 2020 and she has never looked back! Heidi is the founder of Within Waratah Wellness and the Love Week Program. Heidi is a Clinical Hypnotherapist, NLP practitioner, and healer. Heidi has completed a variety of renowned wellness programs, training, and courses, unveiling deep connections with others and with self.
Previous to this work, Heidi ran a local Tourist Park in which she coordinated events for large disability groups; organising the catering, accommodation, and social events.
Heidi works 1:1 with individuals both locally and internationally. She works with verbal clients with disabilities supporting them emotionally, mentally, physically, and medically.
Heidi empowers her clients to recognise and remove limiting beliefs and patterns, as well as release negative emotions, allowing them to be the best versions of themselves. She is both intuitive and practical in her approach, assisting clients to create healthy new mindsets and ways of living life.
Heidi has the ability and skills to understand experiences from others' perspectives, hear others' truths, and help to guide her clients to a place of greater understanding.
She offers practical tools for solving problems and challenges, whilst also working on a deeper level to correct negative habits and emotional reactions.
Heidi is able to deeply connect with her client’s journeys and support them through their transformation towards living a more easeful life.
Heidi is a mother to three children, as well as an active aunty and member of the community, assisting a variety of children with a variety of unique needs. It brings Heidi joy to share her knowledge with others; allowing people to rise, awaken and reach their potential.
Heidi’s Qualifications and Experiences:
Emma has been a part of the Mindset Mastery NLP Team since the beginning and has been well-received as an assistant at a number of our training sessions since 2019. Emma is the founder of Mind Body Soul Wellness and The Travelling Breathworker.
Emma is a Rebirthing Breathwork Practitioner, Spiritual Embodiment Mentor and Healer.
Emma works 1:1 with individuals offering breathwork, womb healing, and energy work as well as offering group workshops and retreats.
Prior to finding her passion for helping others Emma spent 20yrs in the corporate world with a background in accounts and contracts management as well as the role as General Manager of a number of companies.
Emma mentors and guides her clients on a path to loving themselves unconditionally and realigning the Mind, Body, and Soul so that they can live a life of feeling healthy, whole, loving, and free.
Emma is a mother to 2 children and leads a local community initiative called theSit at Toowoon Bay Beach bringing the community together every Saturday morning to participate in a 20-minute silent meditation.
Our NDIS support team is made up of the most heart-centred practitioners & trainers in the country. As you will see below, each team member has many years of experience as professionals in many modalities.
Rest assured, the expertise & mindful approach to our programs will provide YOU an opportunity to experience life with a more positive outlook than in previous years.
Whether you are located locally here on the Central Coast, Western Sydney, Mid-North Coast of NSW, Queensland, or Victoria, our services & programs are designed to be delivered either face-to-face ( one-on-one ) or group activities, plus one-on-one or group via zoom alongside your parent, guardian or carer.
Kim empowers people utilising NLP (Neuro Linguistic Programming) Coaching, Time Line Therapy®, and Hypnosis to change their belief systems, habits, behaviours, and values so they can choose the future of their desires. No longer living by the pre-programmed ideal that was set by someone else. After working to the point of burnout in the Health and Wellness industries, Kim knows all too well the anxiety, stress, and lack of self-worth facing our Healthcare and small business owners as they struggle to make ends meet.
Kim delivers a no-BS approach to help clear past traumas, clear anxiety, and burnout and to help her clients reset their nervous systems to find a calm balance within their work and life.
Kim is also a qualified and dynamic Osteopath running a successful Melbourne-based Health and Wellness clinic. Her interest in allied and holistic health comes from her own experience of pain, and a curiosity about alternate healing options, mind tips, and success hacks. If you want to end the physical, mental or emotional suffering and get your life back, Kim has the tools and expertise to empower you.
While Kim’s Masters in Health degree helps her work like a mechanic for your body, her other qualifications of NLP, Time Line Therapy® and Hypnosis help her to help you like a mechanic for your mind, emotions, and limitations. Her firm-but-fair teaching style supports you to smash through emotional roadblocks and past upsets and aims to break the patterns of ‘comparison-itis’.
We are committed to providing you with quality services & programs to meet your requirements. This means offering you the right service or program that suits your individual needs and goals.
We welcome discussions with the participant, family member, or carer to assist in your decision when it comes to our offerings. We also value your free will and choice & support in all decision-making.
We want you to feel safe and supported when using our services. You have the right to a service that is free from abuse, discrimination, neglect, or force. Our Company maintains an Emergency Policy and Procedure to deal with unexpected events.
As a participant in our services and programs, you have rights.
These rights are protected by law and set out in national standards.
We will talk with you about your rights when you first speak with us and throughout your time with us. If you are ever unsure about what your rights are, please let us know.
Before engaging our services, you will be asked to sign a Service Agreement, which includes information on rights and responsibilities, along with the details about what services you will receive from us.
If you are ever unsure about what you are signing, ask a team member to talk through the information with you again before you sign.
We are committed to valuing your safety & respect. This means you are supported both culturally & your personal identity. You have the right to be accepted for who you are, and have your personal privacy, dignity, and lifestyle respected.
We recognise how important it is for you to choose who is involved in the services and supports that you receive. You can choose who we speak with regarding your service including support people; family members; carers or friends that may support you with your NDIS arrangements.
Prior to starting our services, all participants will be asked to review and approve a personalised Service Agreement.
A Service Agreement contains:
• Information on what supports you will receive.
• When, where, and how you will receive those supports.
• How much the supports will cost per hour or per program
• How the supports will be paid for.
• What is expected of you as the participant.
• What is expected of us as your provider.
• How the Service Agreement can be ended.
• Who to talk to if you have concerns.
• Our Cancellation Policy.
For more information regarding Service Agreements, visit the NDIS website.
We understand that sometimes plans change. Where possible, we will attempt to reschedule your session or program at your earliest convenience.
You, or your representative, must provide us with at least 24 hours' notice prior to a scheduled session or program starting.
If you wish to suspend, postpone, or cancel a scheduled session or for any reason. If you make a short-notice cancellation, ( within 24 hrs ) we have the discretion to charge 50% of the service fee at the relevant pricing rate, to cover the costs associated with the cancellation of the scheduled session.
For suspension, postponement, or cancellation of any program for any reason, we can use the credit allocated from the program you enrolled in and use it for other programs or services offered within Mindset Mastery NLP
Participant money will not be handled by any member of the Mindset Mastery NLP support team. All invoicing for supports will be issued by email for attention of the noted payment contact.
Participant medication and medical care will not be managed or provided by Mindset Mastery NLP
We care about your privacy and confidentiality and are committed to protecting it.
When providing you with a service, we may need to collect information about you and how we are working together.
We will only do this when it is relevant to your service or where it is required by law. When referring to ‘information’ we mean both personal and sensitive information.
Personal information is basic information such as your name, address, and contact details. Sensitive information refers to information about your health and well-being.
In protecting your privacy, we must:
• keep confidential all information we collect about you.
• respect your safety, privacy, and dignity when using your information, and protect information from any misuse or loss.
• take steps to ensure that the information we have about you is accurate, complete, up-to-date, and relevant to the service you are accessing.
• not share your information with anyone else unless you have given clear consent or if it is necessary to maintain your safety, or otherwise as required under law.
• complain if you feel we have not respected your privacy.
• know why and how your personal information is collected.
• know how your personal information is used, who it may be shared with and when.
• give or refuse consent before information is collected about you.
• look at your information and take copies.
• ask for information or records to be explained or changed if you believe it is inaccurate, misleading, incomplete, or out of date.
• ask for other people such as family, friends or people who support you to have access to this information.
• refuse to have marketing material sent to you.
We want you to tell us what you think about our services. We know the best way for us to improve our services is to receive feedback from you.
• make a complaint at any time.
• be listened to respectfully and have your complaint kept private.
• have your complaint responded to fairly and quickly.
• give feedback on what is working well or what could be improved.
• be informed of what has happened with your feedback. • have an independent advocate or support person involved.
• be safeguarded from any negative consequences should you make a complaint.
We will review all feedback and complaints to evaluate the quality of our services, identify what is and what is not working well, and consider how we can improve our services.
How can you make a complaint or provide us with feedback?
You can raise a complaint, compliment, or give feedback directly to a trainer, practitioner, or manager.
You can talk to someone else you trust like a support coordinator or independent advocate who can pass this information to us.
Complaints and feedback can be provided by:
Phone 1300 800 356
Email - firstname.lastname@example.org
Post / Mail PO Box 6077 Long Jetty NSW 2261
If you are unhappy with the way we have managed feedback, you can lodge a complaint or concern with our Managing Director or the National Disability Insurance Commission.