Meet Luke - Co-Founder, Operations & Client Support

For the past 4 years, I have alongside my wife supported the community with our Accredited Training specialising in Mindfulness, Modern Hypnosis & NLP. I also have extensive experience working with Autism children & Adults as I have an Autism son who is nearly 19 and is loved and supported.

As our company Mindset Mastery NLP has a conformity for NDIS clientele, we are geared up in many ways to offer the support the community has been yearning for a while.

In the meantime, I love working one-on-one with people. It has been my specialty since I was 19. I have experience teaching drums for over 25 years as well, so one-on-one is certainly my jam.

I feel my whole life has been dedicated to the community and looking forward to being of service to you all.

Luke's Qualifications & Experience :

Co-Founder and Partner of Mindset Mastery NLP
NLP Practitioner and Coach
Time Line Therapy® Practitioner
Hawaiian Lomi Massage Practitioner Level 4
Master Reiki and Seichim Energy Healer
NDIS worker's screen check completed
Working with children check completed
Police Check completed
Luke has extensive experience working with NDIS clientele & provides a safe, stable & mindful approach to life

Meet Heidi - NDIS Support for Mindfulness & Hypnotherapy Programs ( Mid North Coast NSW )

Heidi joined the Mindset Mastery NLP Team in 2020 and she has never looked back! Heidi is the founder of Within Waratah Wellness and the Love Week Program. Heidi is a Clinical Hypnotherapist, NLP practitioner, and healer. Heidi has completed a variety of renowned wellness programs, training, and courses, unveiling deep connections with others and with self.

Previous to this work, Heidi ran a local Tourist Park in which she coordinated events for large disability groups; organising the catering, accommodation, and social events.

Heidi works 1:1 with individuals both locally and internationally. She works with verbal clients with disabilities supporting them emotionally, mentally, physically, and medically.

Heidi empowers her clients to recognise and remove limiting beliefs and patterns, as well as release negative emotions, allowing them to be the best versions of themselves. She is both intuitive and practical in her approach, assisting clients to create healthy new mindsets and ways of living life.

Heidi has the ability and skills to understand experiences from others' perspectives, hear others' truths, and help to guide her clients to a place of greater understanding.

She offers practical tools for solving problems and challenges, whilst also working on a deeper level to correct negative habits and emotional reactions.

Heidi is able to deeply connect with her client’s journeys and support them through their transformation towards living a more easeful life.

Heidi is a mother to three children, as well as an active aunty and member of the community, assisting a variety of children with a variety of unique needs. It brings Heidi joy to share her knowledge with others; allowing people to rise, awaken and reach their potential.

Heidi’s Qualifications and Experiences:

Clinical Hypnotherapist
Master NLP Practitioner and Coach
Master Time Line Therapy® Practitioner
Hypnosis Specialist in Quit Smoking
Hypnosis Specialist in Weight Release
Alumni Representative of the Australian Rural Leadership Foundation
Master Reiki Practitioner
Angel Intuitive Therapist
Bachelor of Business in Hotel Catering and Management
Alumni Representative of the Australian Rural Leadership Foundation

Our NDIS support team is made up of the most heart-centred practitioners & trainers in the country. As you will see below, each team member has many years of experience as professionals in many modalities.

Rest assured, the expertise & mindful approach to our programs will provide YOU an opportunity to experience life with a more positive outlook than in previous years.

Whether you are located locally here on the Central Coast, Western Sydney, Mid-North Coast of NSW, Queensland, or Victoria, our services & programs are designed to be delivered either face-to-face ( one-on-one ) or group activities, plus one-on-one or group via zoom alongside your parent, guardian or carer.

DOWNLOAD OUR PARTICIPANTS HANDBOOK HERE

Meet Carol - Co-Founder & Trainer of Mindset Mastery NLP

Since becoming a coach in 2012 Carol has been able to transform the lives of many. The biggest shift occurred when she decided to study NLP, Time Line Therapy® & Modern Hypnosis.

Using these modalities, Carol was able to create a significant impact on her clients. The impact was so significant, there was no other choice than to become an Internationally accredited trainer in these modalities.

The impact that Carol has on her clients is life-changing and this is why, whether you are learning from her as a student or working with her privately 1:1 you are transformed for life. Carol is the person who is right there with you guiding you and supporting you every step of the way in your personal development or healing journey.

Anyone working with Carol will soon understand the impact that she has on people's lives. She holds a safe and secure space for her clients where growth and trust are paramount. Carol is able to show them the possibility of stepping into their greatness & has been described as a gift to humanity from the universe an earth angel.

Carol walks the walk and talks her talk to be her best version of her authentic self. She allows all who work with her to give themselves permission to shine and shine brightly, therefore, becoming truly empowered to live their best life.

Carol's Qualifications and Experience:

NLP, Time Line Therapy®, Coaching, and Hypnosis Trainer
Master Time Line Therapy® Practitioner
Certified Master Practitioner of Hypnosis
Diploma in Life Coaching, DipLC
Mindfulness Teacher/Facilitator
Certified Law of Attraction Coach
Crisis Telephone Counsellor (Cert IV) (Lifeline)
Certified EFT Practitioner
Author
Police Check Completed
Working with Children Check Completed

Meet Dr. Kim - NDIS Support for Mindfulness &

Hypnotherapy Programs ( Melbourne ) Trainer

Dr. Kim Brown knows what it takes to get out of your own way and become unstoppable. After releasing the fears about being seen and heard, Kim has had a highly successful TEDx Talk impacting over 128k people globally in its first 12 months.

Kim empowers people utilising NLP (Neuro Linguistic Programming) Coaching, Time Line Therapy®, and Hypnosis to change their belief systems, habits, behaviours, and values so they can choose the future of their desires. No longer living by the pre-programmed ideal that was set by someone else. After working to the point of burnout in the Health and Wellness industries, Kim knows all too well the anxiety, stress, and lack of self-worth facing our Healthcare and small business owners as they struggle to make ends meet.

Kim delivers a no-BS approach to help clear past traumas, clear anxiety, and burnout and to help her clients reset their nervous systems to find a calm balance within their work and life.

Kim is also a qualified and dynamic Osteopath running a successful Melbourne-based Health and Wellness clinic. Her interest in allied and holistic health comes from her own experience of pain, and a curiosity about alternate healing options, mind tips, and success hacks. If you want to end the physical, mental or emotional suffering and get your life back, Kim has the tools and expertise to empower you.

While Kim’s Masters in Health degree helps her work like a mechanic for your body, her other qualifications of NLP, Time Line Therapy® and Hypnosis help her to help you like a mechanic for your mind, emotions, and limitations. Her firm-but-fair teaching style supports you to smash through emotional roadblocks and past upsets and aims to break the patterns of ‘comparison-itis’.

Qualifications include:
Bachelor of Science Master of Health Science (Osteopathy)
Certificates 3 & 4 in fitness (Personal Trainer)
Stott Mat Pilates Instructor
Qualified Reiki Level 1 & 2
NLP Practitioner Master NLP Practitioner
NLP Trainer
Master Hypnosis Practitioner
Hypnosis Trainer
Quit Smoking Specialist
Weight Loss Specialist
Time Line Therapy® Practitioner
Master Time Line Therapy®
Practitioner Time Line Therapy®
Trainer Advanced Diploma Hospitality Management

Quality Services & Programs

We are committed to providing you with quality services & programs to meet your requirements. This means offering you the right service or program that suits your individual needs and goals.

Free Will & Choice

We welcome discussions with the participant, family member, or carer to assist in your decision when it comes to our offerings. We also value your free will and choice & support in all decision-making.

Safety

We want you to feel safe and supported when using our services. You have the right to a service that is free from abuse, discrimination, neglect, or force. Our Company maintains an Emergency Policy and Procedure to deal with unexpected events.

As a participant in our services and programs, you have rights.

These rights are protected by law and set out in national standards.

We will talk with you about your rights when you first speak with us and throughout your time with us. If you are ever unsure about what your rights are, please let us know.

Before engaging our services, you will be asked to sign a Service Agreement, which includes information on rights and responsibilities, along with the details about what services you will receive from us.

If you are ever unsure about what you are signing, ask a team member to talk through the information with you again before you sign.

Involving family, friends,

carers, or others

We recognise how important it is for you to choose who is involved in the services and supports that you receive. You can choose who we speak with regarding your service including support people; family members; carers or friends that may support you with your NDIS arrangements.

Service Agreements

Prior to starting our services, all participants will be asked to review and approve a personalised Service Agreement.

A Service Agreement contains:

• Information on what supports you will receive.

• When, where, and how you will receive those supports.

• How much the supports will cost per hour or per program

• How the supports will be paid for.

• What is expected of you as the participant.

• What is expected of us as your provider.

• How the Service Agreement can be ended.

• Who to talk to if you have concerns.

• Our Cancellation Policy.

For more information regarding Service Agreements, visit the NDIS website.

We understand that sometimes plans change. Where possible, we will attempt to reschedule your session or program at your earliest convenience.

You, or your representative, must provide us with at least 24 hours' notice prior to a scheduled session or program starting.

If you wish to suspend, postpone, or cancel a scheduled session or for any reason. If you make a short-notice cancellation, ( within 24 hrs ) we have the discretion to charge 50% of the service fee at the relevant pricing rate, to cover the costs associated with the cancellation of the scheduled session.

For suspension, postponement, or cancellation of any program for any reason, we can use the credit allocated from the program you enrolled in and use it for other programs or services offered within Mindset Mastery NLP

Privacy & Confidentiality

We care about your privacy and confidentiality and are committed to protecting it.

When providing you with a service, we may need to collect information about you and how we are working together.

We will only do this when it is relevant to your service or where it is required by law. When referring to ‘information’ we mean both personal and sensitive information.

Personal information is basic information such as your name, address, and contact details. Sensitive information refers to information about your health and well-being.

In protecting your privacy, we must:

• keep confidential all information we collect about you.

• respect your safety, privacy, and dignity when using your information, and protect information from any misuse or loss.

• take steps to ensure that the information we have about you is accurate, complete, up-to-date, and relevant to the service you are accessing.

• not share your information with anyone else unless you have given clear consent or if it is necessary to maintain your safety, or otherwise as required under law.

You can:

• complain if you feel we have not respected your privacy.

• know why and how your personal information is collected.

• know how your personal information is used, who it may be shared with and when.

• give or refuse consent before information is collected about you.

• look at your information and take copies.

• ask for information or records to be explained or changed if you believe it is inaccurate, misleading, incomplete, or out of date.

• ask for other people such as family, friends or people who support you to have access to this information.

• refuse to have marketing material sent to you.

We want you to tell us what you think about our services. We know the best way for us to improve our services is to receive feedback from you.

You can:

• make a complaint at any time.

• be listened to respectfully and have your complaint kept private.

• have your complaint responded to fairly and quickly.

• give feedback on what is working well or what could be improved.

• be informed of what has happened with your feedback. • have an independent advocate or support person involved.

• be safeguarded from any negative consequences should you make a complaint.

We will review all feedback and complaints to evaluate the quality of our services, identify what is and what is not working well, and consider how we can improve our services.

How can you make a complaint or provide us with feedback?

You can raise a complaint, compliment, or give feedback directly to a trainer, practitioner, or manager.

You can talk to someone else you trust like a support coordinator or independent advocate who can pass this information to us.

Complaints and feedback can be provided by:

Phone 1300 800 356

Email - support@mmnlp.com

Online www.mmnlp.com

Post / Mail PO Box 6077 Long Jetty NSW 2261

If you are unhappy with the way we have managed feedback, you can lodge a complaint or concern with our Managing Director or the National Disability Insurance Commission.

Mindset Mastery NLP - Action Takers

DOWNLOAD OUR PARTICIPANTS HANDBOOK HERE

Quality Services & Programs

Free Will & Choice

Safety

Your Rights

Respect

Involving family, friends,

carers, or others

Service Agreements

Our Cancellation Policy

Handling of Money

Medication & Medical Care

Privacy & Confidentiality

Making a Complaint and Giving Feedback

Other Helpful Points of Contact

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